Privacy Policy
Effective Date: 10/05/2025
At Printables, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect the following personal information:
* Name, email, phone number
* Delivery address
* Customization details (names, dates, messages)
* Payment details (processed securely via third-party payment gateways)
Use of Information
We use your information to:
* Process and deliver your orders
* Provide customer service
* Communicate order updates
* Improve our website and services
We do not sell or share your information with third parties for marketing purposes.
Data Security
We use industry-standard encryption and security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies to improve user experience, analyze site traffic, and store user preferences. You can modify cookie settings in your browser at any time.
Third-Party Services
We may use third-party platforms (e.g., payment gateways, delivery services) that collect and process your information independently. We are not responsible for the privacy practices of these platforms.
Design Ownership and Copyright Claims
Some of the designs featured on our website are sourced from third-party platforms or creators under proper licensing or attribution.
If you believe you own the rights to any design published on our website and that it has been used without proper authorization, please contact us immediately at printables.queries@gmail.com. We will review your claim and take appropriate action, which may include removal or attribution.
Your Rights
You have the right to:
* Access the personal information we hold about you
* Request correction or deletion of your data
* Withdraw consent to data processing
To exercise these rights, please contact us at: printables.queries@gmail.com
Policy Updates
We may update this Privacy Policy occasionally. Updates will be reflected on this page with a new effective date.
Terms of Use
Effective Date: 10/05/2025
Welcome to Printables! These Terms of Use ("Terms") govern your access to and use of our website and services, including the purchase of personalized gifts.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Personalized Products
All products offered on our platform are personalized and made to order. Due to the customized nature of these items:
Cash on Delivery (COD) is not available.
Please review your customizations carefully before placing your order. We do not accept cancellations or modifications once an order is confirmed.
Returns and Damage
We do not accept returns or exchanges except in cases where:
The product arrives damaged or is significantly different from the approved preview/mock-up.
To initiate a return due to damage:
* Notify us within 48 hours of receiving the product.
* Provide clear photographic evidence of the damage.
* Our team will review and, if validated, process a replacement or refund.
Design Ownership and Licensing
Not all product designs are solely created or owned by Printables. Some designs are sourced or licensed from third-party designers, artists, or open-source libraries.
* A full disclosure of design ownership and attribution is maintained in our Design Attribution Log (see attached Excel file or available upon request).
* By purchasing from us, you acknowledge that certain design elements may be subject to third-party copyright, and your usage rights are limited to personal/non-commercial use.
Intellectual Property
All content, branding, and original artwork not covered in third-party design disclosures are the property of Printables. You may not reproduce, republish, or exploit any content for commercial purposes without written consent.
Order Fulfillment
Orders will be processed only after successful payment.
Delivery times may vary depending on your location and order complexity, but estimated timelines will be shared during checkout.
Delays caused by external logistics partners are not the liability of Printables.
Prohibited Uses
You may not use the website:
* For any unlawful purpose.
* To infringe on intellectual property rights.
* To harass or impersonate others.
Limitation of Liability
Printables is not liable for:
* Indirect, incidental, or consequential damages arising from the use of our products or services.
* Any allergic or adverse reactions caused by materials used unless specified.
Change to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date.
Return and Refund Policy
Effective Date: 10/05/2025
At Printables, we take pride in delivering personalized gifts that are crafted with care. Due to the customized nature of our products, we have a strict yet fair return and refund policy.
No Returns or Exchanges for Personalized Products
All our products are made to order and personalized specifically for each customer. Therefore, we do not accept returns, refunds, or exchanges for reasons such as:
* Change of mind
* Incorrect personalization input provided by the customer
* Delay caused by third-party shipping partners
* Minor variations in color or layout
Please double-check your order details before confirming your purchase.
Returns Accepted Only for Damaged or Defective Items
We will accept returns or offer replacements/refunds only under the following conditions:
* The product is received in a damaged condition
* There is a major defect or misprint not caused by the customer's input
* The product delivered is entirely different from what was ordered
Return Request Procedure
If your product meets the above criteria, you must:
1. Notify us within 48 hours of delivery at printables.queries@gmail.com.
2. Include your order number and a brief description of the issue.
3. Attach clear photographs or videos showing the damage/defect.
Our team will review the issue and respond within 1-2 business days.
Resolution Options
After verifying the damage/defect, we will offer one of the following:
* A free replacement of the same item
* A full or partial refund, depending on the nature of the issue
* A store credit for future purchases
We reserve the right to choose the most suitable resolution based on the situation.
Non-Returnable Situations
We will not accept returns or offer refunds in the following cases:
* Incorrect personalization details entered by the customer
* Slight design or color differences due to digital preview vs. final product
* Products damaged due to misuse after delivery
* Requests made beyond 48 hours of delivery
Shipping for Returns
If a return is approved, we will arrange a pickup or provide return instructions. You will not bear the shipping cost for defective/damaged items.
Contact Us
If you have any concerns or questions, reach out to our support team:
📧 printables.queries@gmail.com
📞 9316586003
📍 Ahmedabad